At Artistic Den we want to make your online shopping experience as quick and easy as possible.So we've devised a convenient and hassle free solution extending a truly FREE Australian wide delivery our customers. We pride our business of being Australian and our ability to efficiently integrate cooperation with reputable Australian delivery services. That way you can enjoy your item quicker!
Metro Deliveries:
Areas of Brisbane, Melbourne, Perth, Adelaide, Sydney, Tasmania and Darwin; begin logistically closer typically require 1-3 business days.
Regional & Country Deliveries:
Because deliveries to these areas are logistically longer to access, they can at times incur different delivery time than Metro areas. For these regions delivery typically requires 2 to 7 business days.
Standard Delivery is FREE for ALL items and/or orders no minim purchase required. Delivery time frames to Metro areas are 1 to 3 business days and 2 to 7 business days in to Non-Metro areas.
Free Delivery Applies to Metro, Regional, Country and any address valid nationally in Australian; this is inclusive of PO (Post Office Boxes as well) Boxes. At Artistic Den when we say "Free Australian Wide Postage" we really do mean it!
The Australia Post Express Postage Option when offered is available on most items, Delivery is a extra cost displayed when the option is selected. On ALL items and/or orders no minim purchase required. Delivery time frames to :
Metro areas are 1 to 2 business days,
Outer-Metro areas are 1 to 3 business days,
Regional areas are 2-4 business days
Remote- Regional areas are 2-8 business days.
Delivery Applies to Metro, Regional, Country and any address valid nationally in Australia; This is inclusive of PO (Post Office Boxes as well) Boxes.
Next Day Post
We offer Next Day Post for in-stock items that are ordered after 8:30am for selected metro areas. Orders for in stock items placed after 8:30am will be dispatched the following business day to main city metro areas of Sydney, Brisbane, Melbourne, Perth, Canberra, Adelaide, Launceston, Hobart . Delivery time frames to Metro areas are 1 to 4 business days, Outer-Metro areas 1 to 4 business days, Regional areas are 2-6 business days and Remote- Regional areas are 2-8 business days.
Larger items and special orders may incur extended handling time during transit.
Authority to Leave
Unless instructed otherwise at checkout, Artistic Den assumes instruction of "Authority to Leave". This means that your order will be left at your door step even if no one is around to receive it. Please note in this case Artistic Den cannot be held responsible for lost or damaged deliveries after they have been dropped off.
Insurance & Buyer Responsibility
When a courier or Australia postal service is is used the buyer will be notified with appropriate tracking information. If no-one is home couriers are interacted by "Authority to Leave"; and will leave item unattended at the front door. Where this is not possible a calling card will be left instead and the buyer is responsible to respond promptly, to avoid item being returned to us as "un-deliverable” and further re-dispatch postage fee be required to resend.
Delivery Time Frames
Orders and deliveries are processed Monday to Friday excluding public holidays. During the wet season, deliveries to Northern Territory and Northern Queensland may be affected by adverse weather conditions. In this event, deliveries may take longer than our usual time frame.
Please Note:
During the 'wet season', deliveries to the Northern Territory and Northern Queensland may take longer due to adverse weather conditions.
Delivery time frames may change from time to time due to unforeseen circumstances and special calendar events in the year. We will endeavour to provide the most up-to-date information for your order or contact you if circumstances change. A team member will contact you via your phone number as listed in your contact details or email address provided during checkout. Please ensure your contact details are up to date. If a team member has not contacted you by the expected delivery date, please contact Artistic Den Customer Service Support Team at: sales@ArtisticDen.com.au.
Custom Delivery Services
At Artistic Den, we endeavour to deliver above and beyond. So if you have a special request outside of our normal services, we will make every effort to accommodate your request. Such services include express and overnight delivery options.