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FAQs

If I live in Sydney can i collect from you?

Yes , you can collect from 248 Woniora Rd, Blakehurst, 2221. Please Call 0401955621 to arrange a collection time suitable for you.

If I purchase and receive an item and change my mind , can i return it ?

Yes  you can  we have a 60 day money back Guarantee, please see our return policy for more details.

What is your return Policy?

Please refer to our Terms and Conditions relating to returns.

How do I track my orders?

You will receive an email, together with a tracking number, notifying you that orders have been shipped. If you have further queries, please contact us

Is it safe to use my credit card on your website?

To ensure a safe payment procedure, our website uses Secure Trading for a reliable and secure internet payment gateway.

Do I need to register and set up an account to shop?

It is not mandatory to register. However, if you choose to we will retain your contact details, which will be retrieved when you login on your next visit. Please note that due to security reasons, we will not retain your card details.

 

How do I proceed through the check out process?

Once you have finished adding items to your Shopping Trolley, simply click the “Check Out” button on the Shopping Trolley page and we will guide you through the check out process.

How is my order shipped?

Orders are shipped Monday through Friday, excluding Australian public holidays. Any orders placed on Saturday or Sunday will be shipped the next working day. 

How do I start shopping online with Artistic Den?

For step-by-step shopping instructions, please follow the progression below:

  1. When you have found a Product on the Website that you would like to buy, please click on the button labelled "add to cart". This will add your Product to a virtual "shopping cart".
  2. To change what’s in your virtual shopping cart at any time, click on the button labelled "edit cart".
  3. To remove a Product from your virtual shopping cart, click on the button labelled "remove" by the product.
  4. To add more Products to your virtual shopping cart, click on the link labelled "continue shopping".
  5. To pay for the Products in your virtual shopping cart at any time, click the button labelled " check out".
  6. When you click the " check out" button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you.

Are Sds documents available ?

Yes, please request which product you need the SDS for and we will email it  you.

How do I use a promotion code?

To use a promotional code, please follow these steps:

  1. Place your orders.
  2. Proceed to checkout.
  3. Enter your Promotion Code at the box indicating "Promotion Code". Simply type or copy and paste (recommended) the promotional code in this text field.
  4. Submit your order to see the final amount with your promotion discount applied.

How do I know that my order has been successfully submitted?

You will receive an email acknowledgement containing the order reference number and details of your purchase. Your order will be only dispatched upon receipt of payment.

Which browser should I use to view your site?

We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, or Apple Safari.

 

Do I need to install special software to shop online?

You must enable JavaScript in order to purchase items on our site. For specific instructions, please select your browser: Microsoft Internet Explorer, Mozilla Firefox, Opera, or Apple Safari. We also recommend that you install the latest version of Adobe Flash Player.

 

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