We appreciate that you may have certain concerns about how personal information is collected, used and shared. We can assure you that we will always handle your personal information securely and carefully. Among other things, we comply with all applicable Australian privacy laws.
Collection of Information
Some information provided to us by customers might be considered private or personal. We collect information so that we can provide you with a great service. We need this information to deliver products and complete transaction orders. We will only collect such personal information if it is necessary for one of our functions or activities. The kinds of personal information that Artistic Den collects includes:
In particular, personal information is collected from people in the following situations by Artistic Den:If you contact Artistic Den, we may keep a record of that correspondence;
Financial information that is collected via the website is used by Artistic Den to bill you for products and services. Any financial information that is collected is for the purpose of transaction approval and funds transfer. The financial information we collect from you is kept securely and held on secure servers in controlled facilities.
Use of information collected and disclosure of personal information to others
We may use or disclose personal information held about an individual for the primary purpose for which it is collected (e.g. provision of our services, including administration of our services, notification to you about changes to our services, record-keeping following termination of our services to you and technical maintenance) - that is, to carry on our business and provide services to our customers. We may also use such information for a purpose related to the primary purpose of collection and where you would reasonably expect that we would use the information in such a way (e.g. major delivery companies, mail houses and third-party fulfilment contractors). This information is only disclosed to persons outside our business in the circumstances set out in this policy or as otherwise notified to you at the time of collection of the information, or with your permission. In addition we are permitted to use or disclose personal information held about you:
Anonymity and Pseudonymity
You have the option of dealing with Artistic Den anonymously. However, this only applies where it is practicable for Artistic Den to deal with you acting anonymously or under a pseudonym, such as a general enquiry.
As part of Artistic Dens’ functions and business activities and to promote the services we can provide to you, Artistic Den may use personal information that you have provided to us for the purposes of direct marketing. Direct marketing includes, but is not limited to, sending to you and/or contacting you in relation to promotions and information about Artistic Den’s products and services. Generally, we will do so where you have expressed your interest to receive such information. You can opt out of receiving direct marketing communications by contacting our Technical Services Support Team whose details are set out at clause 19 of this policy.
Artistic Den has no control over the privacy practices of sites that are linked to this site via hyperlinks or banner advertising. Please take care at all times to check whose site you are visiting.
Security and storage
Access to and correction of personal information
Artistic Den is committed to and takes reasonable steps to maintain accurate, timely, relevant, complete and appropriate information about our customers and website users.
Artistic Den will respond to any requests for access or correction within a reasonable time of receipt of the request.
We will promptly investigate your complaint and attempt to resolve the matter. If you are not satisfied with the outcome of this procedure or we have not responded to you with a determination within a reasonable period of time then you may contact the Office of the Australian Information Commissioner.
A cookie is a small amount of information sent from a web server to your computer when you use our website. This information does not personally identify you. It simply tells us what areas of our website your computer has visited. It also tells us if you have selected a product and put it in your shopping basket, it does not tell us your personal identity unless you are registered with us.
When you visit the Artistic Den site to read, browse or download information, our system will record/log your IP address (the address which identifies your computer on the internet and which is automatically recognised by our web server), date and time of your visit to our site, the pages viewed and any information downloaded. This information will only be used for the purpose of site analysis and to help us offer you improved online service. We may automatically collect non-personal information about you such as the type of Internet browsers you use or the site from which you linked to our Web Sites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our websites.